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Because if you REALLY were in a position like I am, you would be thanking God that you got the phone.
Sorry to hear about all of your issues; it definitely sounds super frustrating!
Yes, the phone I have SUCKS, but it is a phone and it works.
The program was originally intended to be a LIFELINE. It doesn't mean that you should get some kind of fancy phone, it means you have a phone.
I've dropped it several times, so I'm wanting to get another similar phone. Personally, I would call them in advance prior to purchasing a phone on my own to verify that it will work, and definitely try to get a transcript of that conversation. Oh yeah, one more thing, the obvious lesson learned. Well, about that Virgin Mobile-packaged Kyocera Hydro Reach I bought off e Bay, it will not work on AW's network. You can't buy it new anywhere except some folks peddling it on e Bay, and that is too "new". Oh, and to top off what a complete screw-up AW is, the sweet New Delhian suspended my service, as if I had lost my phone. I clearly explained that my phone (an older VM Samsung pay Lo) and service were fine, but the battery was no longer holding a lasting charge, hence the need for another phone.
My brother got a Moto G5 Plus in a raffle at work, so he gave it to me. For the longest time any pay Lo phone could be used. [email protected]@@@@@@@@@@@@@@@@RGHHHHHHH I'm sorry to hear about your super frustrating experience! Even though I mentioned that "IT STATES ON THEIR FREAKING WEBSITE" that the Hydro Reach is one of the other approved phone models. Given how many people are reporting issues with various Lifeline services, I actually recently created a new page discussing your options for escalating your complaints. You can also scroll down and describe your personal story there as well!
All you people out there whining about the fact that you can't get some kind of upgraded, new phone should STFU and be happy that you live in a country that can actually provide you with a phone.
And if you are complaining so much about your phone, then you probably shouldn't even be on the program.
This transfer process will cancel your old service automatically. In fact, I have in the past.....so, many ungrateful people on here...probably committing fraud & really don't qualify for a free phone. Keep complaining people & this program will be taken away from all of us & many of us d O need it.
I have a list of providers; there's a link below, or you can use the menu above and find it under the FREE Service section. They (Assurance Wireless) sent me 2 phones within 6 or 7 months. After about 1 year I called and bought a flip phone for .95, and it is not any better. I GOT A FRAUD ALERT ON MY VERY LIMITED CREDIT CARD!!! I am retired & living on 0 a month after I pay for my high dollar health insurance.,,,, Medicare & a supplement that goes up every year....going to have to drop it & I have many, many health probs, too! I have a small savings to pay for homeowners & car insurance & taxes, so, I can't get any help except for my heating bill, which is NOT paid for by our wonderful govt. I had to get a different phone due to the freebie not working....tried 3 of them, BUT..... I've dropped it several times, so, might have to get another one day! I'm interested to buy a compatible phone for the assurance wireless plan to replace my unreliable paylo dumb phone, but the smart phones they recommend seem to be outdated or out of production. Unfortunately, this isn't unusual across all industries.